Inside the world of theatre ushers

The Puget Sound’s weekly roundup of arts, culture, and community | June 26 to July 2, 2026

Inside the world of theatre ushers
Usher Kelly Kemmerling helps a Seattle Rep theatergoer | Todd Matthews Photo

They help you find your seats and hand you the show program, but the tasks of volunteer ushers encompasses much more than what you see. The roles are coveted and those that fill them are dedicated. Welcome to the world of ushers. — Ciara


Behind the Aisle

By todd matthews

Pinging and glowing smartphones. Aisles crowded by feet and bags. Noisy mid-show audience chatter. Of all the issues for which Seattle Rep volunteer usher Kelly Kemmerling could have prepared, a broken drinking-water fountain was not on her bingo card.

But as ticketholders passed through Seattle Rep’s carpeted hallways toward the Leo K. Theater for a Saturday matinee performance of Mary Jane this spring, Kemmerling couldn’t ignore all the visitors who leaned into the wall-mounted fountain for a sip of water, only to come up confused and disappointed.

“Sorry,” she explained while pointing people toward the nearest restroom or checking their tickets. “The drinking fountain is broken.”

Welcome to the world of local theatre ushers, where Kemmerling and scores of others at area theatres handle everything from the routine (checking tickets, handing out programs, and seating audience members) to the unforeseen (mid-show medical emergencies, fire alarms, and, yes, broken drinking fountains) to help you enjoy the show.

Read the full feature

On the Stage

The Play That Goes Wrong

Theatre | Seattle Rep
Now – June 28 | Tickets

Fueled by energetic physical comedy, this award-winning London and Broadway sensation will have the whole family rolling in the aisles.

View the Program
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Next Line

“We love being a part of what’s happening. Ushering fits in well. It’s a light touch, but it’s still fun to be part of the theatre.” — Brenda Berry

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